Privacy policy
Path Med Care (“we”, “our”, or “us”) operates the Path Med Care mobile application (“App”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App and healthcare services.
By using Path Med Care, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following personal details when you use our App or our healthcare services:
Full name
Phone number
Email address
Date of birth
Gender
Address/location
Identification details (if required for medical service)
b. Health-Related Information
When you use our medical or diagnostic services, we may collect:
Medical history
Lab test reports
Symptoms and health-related inputs
Doctor/consultation notes
Prescription details
c. Device & Technical Information
To improve performance, we may collect:
Device type, model, OS
IP address
App usage data
Crash logs and analytics
d. Payment Information
If you pay for services through the App, we may collect:
Payment method
Transaction details
(We do not store full card information. Payments are processed securely by third-party payment gateways.)
2. How We Use Your Information
We use the collected information to:
Provide healthcare services (consultations, lab tests, home care)
Manage your bookings and appointments
Generate and store medical reports
Communicate important updates and notifications
Improve App performance and customer support
Process secure payments
Comply with legal and regulatory requirements
3. Sharing of Information
We may share your information only in the following cases:
a. With Healthcare Professionals
Doctors, nurses, diagnostic labs, and other medical partners strictly for service delivery.
b. With Service Providers
Trusted third parties who assist in:
Payment processing
Customer support
Analytics and technical support
c. Legal Requirements
We may share information if required to comply with:
Applicable laws
Court orders
Government requests
d. With Your Consent
We will share information with third parties only when you give explicit permission.
4. Data Security
We use advanced administrative, technical, and physical safeguards to protect your information from:
Unauthorized access
Loss
Misuse
Disclosure
However, no method of electronic storage or transmission is 100% secure. We strive to protect your data but cannot guarantee absolute security.
5. Data Retention
We retain your information only for as long as needed to:
Provide services
Meet legal and regulatory obligations
Maintain medical record requirements
You may request deletion of your account and data (subject to medical record laws).
6. Your Rights
You have the right to:
Access your information
Correct inaccurate data
Request deletion of your account
Withdraw consent
Request a copy of your health records
To exercise these rights, contact us using the details below.
7. Children’s Privacy
Our App is not designed for children under 13.
We do not knowingly collect information from children without parental consent.
8. Third-Party Services
The App may contain links or integrations with third-party providers such as:
Payment gateways
Labs
Healthcare partners
These services have their own privacy policies, and we are not responsible for their practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or want to request data changes or deletion, you may contact us at:
Path Med Care Support Team
📞 Phone: 9035632278,9035632277
📧 Email: info@pathmedcare.com
📍 Address: 24 2nd floor ARS Bhavisha Sarjapur kada Agrahara, Bengaluru Karnataka 562125